Support

Windows Users: UPDATE NOW!

Written on February 8th, 2016 in Product updates by Adam

We have released a new version of X3watch for Windows. This update is designed to improve the performance and stability of X3watch on Windows. It also contains changes to help reduce “false positives” and make whitelisting easier and more reliable. X3watch Support recommends that all Windows users install this critical X3watch update as soon as … Continue reading

Server Maintenance – October 26, 2015

Written on October 26th, 2015 in Product Info by Adam

WHEN: Today, Monday October 26 beginning around 8PM PDT  and lasting though Tuesday October 27 2AM PDT. WHAT: X3watch developers have advised us of maintenance scheduled for Monday evening into Tuesday morning. This maintenance is required and will improve performance of the app and also the integrity, safety and security of our networks. IMPACT: During this … Continue reading

New Partner Notification Added!

Written on June 22nd, 2015 in Product Info by Adam

Hello everyone! I have a new partner notification to tell you about today! We have just implemented a new partner notification that will tell your accountability partners whenever an X3watch user enables or disables website blocking. We believe this new partner notification is going to improve your X3watch user experience by providing even more accountability … Continue reading

X3watch Quick Reference Guide – UPDATED!

Written on June 19th, 2015 in Product Info by Adam

X3watch is pleased to announce that we have updated our Quick Reference Guide for X3watch software. If you are new to X3watch – or just want a refresher on the basics, download this helpful guide today. The new guide contains information about downloading and installing the program, adding accountability partners, updating your website blocking settings, … Continue reading

Why We Offer Alerts

Written on June 3rd, 2015 in Product Info by Craig Gross

One thing we’ve found from our X3watch customer base is that people want alerts. If someone is making unhealthy choices, accountability partners often want to know about it immediately rather than waiting for a weekly report. Partners want an alert because it lets them reach out to the person they’re supporting. Users want alerts because … Continue reading

What Are Accountability Reports?

Written on June 2nd, 2015 in Product Info by Craig Gross

  By far the most basic and important feature of X3watch is the report. Without accountability reports all the benefits of X3watch become strictly theoretical, which is why we do all we can to make sure your reports get to your accountability partners, and why we let you check or generate your reports any time you … Continue reading

The Basics of Blocking and Filtering Websites

Written on June 2nd, 2015 in Product Info by Craig Gross

At X3watch, we know plenty of our customers want internet blocking and filtering, and we’ve worked hard to include those. But I want to take a moment to talk to you about the purpose of blocking and filtering websites. We believe in blocking. We just don’t believe in trying to insulate yourself from the world, … Continue reading

What Makes a Good Accountability Partner?

Written on June 2nd, 2015 in Product Info by Craig Gross

  When you use X3watch, you get to partner up with someone you love and trust, someone who will work with you to help you achieve all the goals you have for your life. We call that person an “accountability partner.” But what makes a good accountability partner? Here are three things you want to … Continue reading

How To View Accountability Reports In X3watch

Written on May 18th, 2015 in Product Info by Craig Gross

  By far the most basic and important feature of X3watch is the report. Without the report, all the benefits of X3watch become strictly theoretical, which is why we do all we can to make sure your reports get to your accountability partners, and why we let you check or generate your reports any time … Continue reading

How To Add Accountability Partners To X3watch

Written on May 14th, 2015 in Product Info by Craig Gross

  So, you’re taking the plunge and getting accountable with X3watch. That’s great! We’re excited for you as you take this important step into a healthier online lifestyle. But before you go any farther, you have to add an accountability partner! Hopefully you’ve already chosen an accountability partner (or partners) who understand your goals and … Continue reading

Recognizing And Avoiding Toxic Accountability Partners

Written on May 11th, 2015 in Product Info by Craig Gross

  As we’ve worked in and around this world of accountability, we’ve seen that most accountability partners are willing, good-hearted participants who are eager to help out. Unfortunately, though, this isn’t always the case. Here are three simple ways to recognize toxic accountability partners. As soon as you see these red flags, run the other … Continue reading

10 Last Things To Know About X3watch

Written on April 21st, 2015 in Product updates by Adam

Read previous 10 Things Here. And now, for our final installment in this series about X3watch, we bring you a list carefully compiled by Adam Wynn, our Product Support Leader. Here they are, the last 10 things you may not know about X3watch: 1. In 2014, our customer service-support team handled 17,112 support requests and … Continue reading

10 More Things To Know About X3watch

Written on April 21st, 2015 in Product updates by Craig Gross

If you are reading.. here is blog #3 in our 10 things series. Last one is here. When X3watch first launched, we filtered and blocked only a very limited number of known porn sites; now X3watch checks hundreds of thousands of new sites per month. We’re constantly working to analyze, improve, and expand our porn filter … Continue reading

Another 10 Things To Know About X3watch

Written on April 21st, 2015 in Product updates by Ryan Russell

Did you check out the last post with ten things you may not know about X3watch? Here are ten more: 1. In 2014, we spent over $700,000 re-investing in the X3watch technologies, rebuilding it from the ground up so that it will be as solid as ever. 2. X3watch is the only online accountability software for pornography … Continue reading

10 Things You Need To Know About X3watch

Written on April 20th, 2015 in Product updates by Craig Gross

This week we are going to do a series of posts about X3watch. For those of you new to things here at XXXchurch.com, let me give you some brief history. We started in 2002, and one of the first things we said we would do is give away free accountability software. We did this because … Continue reading

All New Help Center Coming Soon!

Written on March 19th, 2015 in Product updates by Adam

Hello everyone! We’ve been working extra hard to deliver a great accountability program and a great customer service experience for our X3watch family. We’re undergoing a lot of changes right now and are about to release some major updates to both our Mac and Windows versions, as well as our support website. I’m excited to … Continue reading

2014 Year In Review

Written on February 25th, 2015 in Product updates by Ryan Russell

2014 was a great year. We learned a lot and grew in many ways. You can download a PDF below or just read the post. “A good story requires more than one character.” We believe this to our core; so much so that this very phrase has become the “why” behind X3watch. Internet pornography is … Continue reading

Join the Beta Team!

Written on February 20th, 2015 in Product Info by Adam

  Hello everyone! I am so excited to announce that we have just launched our first ever public beta testing program for X3watch! We’re looking for all sorts of people to join our team from novice to power-user.  If you’re an X3watch user, or just a supporter of our ministries work, we’d love to have … Continue reading

Using Custom White/Blacklists in X3watch

Written on January 9th, 2015 in Support by Adam

X3watch Premium includes a powerful content filter (AKA “website blocker”) that detects inappropriate content and blocks it from appearing in your browser. Like all filters, sometimes you may find it too strict and other times, perhaps not strict enough. That’s why we included an easy-to-use override feature called My Site Lists. My Site Lists allows … Continue reading

Christmas Computer Action Plan

Written on December 26th, 2014 in Resources by Adam

Did Santa give your family a new computer or tablet for Christmas this year? If he did, Congratulations! Computers and tablets can take us places the old encyclopedia sets never could. In a moment they can take us across the world, allowing us to experience new cultures and even meet new people. But this technology … Continue reading

Black Friday Tech Tips

Written on November 25th, 2014 in Resources by Adam

Can you believe it? 2014 is almost over. Thanksgiving is upon us and with it, comes the infamous “Black Friday”.  Maybe it’s just me, but I always feel excited, and sometimes a bit overwhelmed by all of the amazing tech deals that crop up this time of year. Android tablets, iPads, smart TV’s, you name … Continue reading

X3watch Update for Mac!

Written on November 14th, 2014 in Product Info by Adam

I just wanted to take a moment and announce that we have released an update for our Mac OS customers. If you are currently using X3watch on Mac OS, please take the time to download and install the new update located here. Please note that system requirements have changed. Beginning with this version of X3watch, the … Continue reading

Helpful “After Install” tips.

Written on November 10th, 2014 in Support by Adam

I hope you all had a great weekend! I must admit that I had another blog planned for this week but over the past few days, something compelled me to write about a different topic. I was researching trending items and requests from our support group and I noticed that there was one common question … Continue reading

Snapchat Pics Are Forever

Written on October 31st, 2014 in Support by Adam

Snapchat is an incredibly popular social media app that allows users to instantly share pictures with one another. Users really love it because Snapchat automatically deletes these pictures between one and ten seconds (user option) after the recipient looks at the image. At least that’s what users are told. You see, Snapchat pictures are never … Continue reading

Tumblr Into Porn

Written on October 24th, 2014 in Support by Adam

There are many websites out there that contain pornography and other inappropriate material. Sites like Facebook, Reddit, and even YouTube contain some level inappropriate material but one that really stands out is a website called Tumblr. What is Tumblr? Tumblr is a social networking and blogging website that allows anyone to create a page for … Continue reading

X3watch iOS Pricing Comparison

Written on October 13th, 2014 in Product Info by Adam

Protecting an iOS device may seem like a daunting task, but X3watch makes it easy and affordable. There are many things to consider when selecting a safe browser for your iOS devices: features, stability, reliability and ease-of-use are all important. And so is the cost. X3watch for iOS gives you the most value for your dollar. … Continue reading

Get Started with X3watch Premium

Written on September 30th, 2014 in Resources by Ryan Russell

Welcome to X3watch Premium! X3watch Premium is packed full of great features and tools for accountability. We are excited you decided to purchase & use X3watch! It’s important to us that you know you are not alone. This is a huge first step. Accountability can be a foreign or new concept for most, so as part of your … Continue reading

X3watch & Restricted Android Profiles

Written on September 26th, 2014 in Support by Adam

Now that we’ve launched the latest version of X3watch for Android, many of you have ask me how you can get the most protection out of your Android devices. The good news is that if you’re using an Android tablet, you have some great options. The not-so-good news is that if you’re using an Android … Continue reading

Custom Device Names on Reports

Written on September 19th, 2014 in Product updates by Adam

Here’s a cool way to add some value to your X3watch accountability reports. Now that we’ve introduced updates to our Windows, Mac and Mobile software, we’ve added support for identifying reports by device name instead of by type. Not sure what I mean? No worries, I’ll explain! In the first release of X3watch Premium, reports were … Continue reading

How To Use iOS Restrictions and X3watch Together

Written on September 12th, 2014 in Support by Adam

Let’s face it, protecting your loved ones from seeing inappropriate content on a computer is a difficult task, so it’s no surprise that accomplishing this on a mobile device like an iPhone or an iPad is an even more difficult task. Thankfully though, by combining the power of X3watch and the parental control settings that … Continue reading

Using X3watch on iOS

Written on September 5th, 2014 in Product updates by Adam

Hey everyone!  As many of you know, we’ve released a new version of our iOS app that offers improved stability and enhanced features. I wanted to take a quick moment to acquaint you with it.First thing’s first though. If you haven’t updated or installed the new app yet,  go ahead and do that now. To install … Continue reading

X3watch iOS v2.0.1 – Updates and Info.

Written on June 18th, 2014 in Product updates by Ryan Russell

It took 6 months for us to jump through countless software development hurdles  in releasing the new 2.0.1 version of X3watch Premium for iOS (hiring and then re-hiring a new team of people were just a small piece of it). We have another update coming — version 2.0.2 — that is already in the final stages … Continue reading

X3watch UPDATED on all platforms

Written on June 13th, 2014 in Product updates by Ryan Russell

  We have been busier than super heroes on a day earth is invaded by aliens! We couldn’t be more stoked to announce this month that we have released updates to every single version of X3watch – iOS, Mac, Windows and Android. Yes! …. Even the mobile apps FINALLY got the long anticipated updates that we … Continue reading

X3watch Premium updated for Mac

Written on June 13th, 2014 in Product updates by Ryan Russell

X3watch Premium Update for Mac – June 13, 2014 We have been busy! We have just released another update to another platform, this time it is X3watch for Mac – be sure to take advantage of all the Premium features. Do you have other devices? Be sure to download X3watch for iOS, Android and Windows too! This new … Continue reading

X3watch Update for Windows

Written on June 13th, 2014 in Product updates by Ryan Russell

X3watch for Windows 6.6.14 Update Give me just two minutes to tell you about the latest X3watch update for Windows. I’ve just posted a new version at (LINK) so be sure to download it today. I recommend this update for everyone who uses a Windows computer and X3watch. This new build includes several important enhancements that improve … Continue reading

NEW X3watch iOS Mobile App (V2.0.1)

Written on June 11th, 2014 in Product updates by Ryan Russell

X3watch Premium for iOS devices (Version 2.0.1) Hey everyone! Today is an exciting day for us here at X3watch because we’ve just released our all-new X3watch app for iOS and I wanted to take a minute to quickly acquaint you with it. Today’s latest news about this release (READ MORE + FEEDBACK WELCOME!) First thing’s … Continue reading

Using X3watch on Android (V 2.0.1)

Written on May 30th, 2014 in Product updates by Ryan Russell

  X3watch Premium for Android (Version 2.0.1) After months of development and testing, today, we’ve released our all-new app for X3watch on Android! Now, it’s time to learn about the new features, how to update your settings and what to expect when browsing using our app, or another third-party browser. First thing’s first though. If … Continue reading

X3watch In 3 Easy Steps

Written on May 1st, 2014 in Product updates by Ryan Russell

X3watch today is so much more than software to block pornography, or “catch you in the act” of going someplace you would rather not go on the internet. Several years ago, we created the very first version of our accountability software in order to create conversations and build closer relationship among men and women who … Continue reading

Feb. 5 – Server Updates @ 11:00 PM Pacific

Written on February 5th, 2014 in Product updates by Ryan Russell

Feb. 5/6 – X3watch PREMIUM Server Updates @ 11:00 PM Pacific / 2:00 AM Eastern Tonight we will be updating our X3watch PREMIUM servers. For users attempting to utilize the internet at this time, you will experience a loss of connectivity. During this update, you have two options: 1. Plan ahead to be finished with … Continue reading

How To Uninstall Old X3watch

Written on November 7th, 2013 in Product updates by Craig Gross

We are excited to release the new versions of X3watch. We have a free version and a Premium version that we are rolling out. There are several old versions of the software out there. We strongly suggest if you are using a PC or a MAC to uninstall the old versions before installing the new … Continue reading